Shipping & Returns
$5 - FLATE RATE Shipping in Canada (lettermail, no tracking or insurance)
We ship using Canada Post: Monday through Friday, excluding holidays. If you want tracking or insurance up to $100 please choose the expedited shipping option.
Note: All shipping fees are subject to change. Orders may require an additional shipping charge if destination is deemed Difficult To Serve or Remote by Canada Post. Customers will be contacted by email prior to shipping if there is an additional shipping cost.
Shipping to the Continental US: $6 (lettermail no tracking or insurance)
Tiny Sprigs cannot be held responsible for packages that are delayed in customs or by the post office. The purchaser is responsible for all duty, brokerage and taxes as determined by the US Postal Service.
When your order arrives: Before accepting delivery of your order, please examine the package(s) carefully. Do not accept any packages that have been damaged during shipping.
If your order requires a signature please ensure that the number of packages are correct and the packages are not damaged. If you sign for a damaged or partial shipment the postal insurance will not cover your shipment.
Immediately open and examine your package to ensure you were shipped the correct items. If there are any damages or missing products please report within 24 hours of receiving your order. Please take a picture of the damage prior to opening the package. Notify Tiny Sprigs of the damage by emailing email@example.com with the damage details and a picture of the damage.
Delivery Timeline: Most in-stock orders will be processed and shipped within 3 business days of receipt. You will be notified by email if your order will be delayed.
If you have placed an order with Tiny Sprigs and you would like to cancel it please contact us at firstname.lastname@example.org within 2 hours of placing the order. Although unlikely, if we are unable to prevent shipment please follow the return instructions below.
Items can be exchanged within 30 days of purchase. After 30 days all sales are final. The purchaser is responsible for all shipping charges. Exchanged merchandise must be unused, unworn and have all original tags attached. If you would like to exchange your order, please email email@example.com with your order details and Tiny Sprigs will provide instructions.